Customer service isn’t what “we do”… it’s who we are.
Good customer service keeps your customers satisfied and satisfied customers return to do more business with your company and recommend your product or services to friends and associates. Customer service isn’t an option; it’s vital to your success.
At Affordable Answering Service our mission is to provide the best possible customer service to our clients and their callers, in a timely fashion and as efficiently as possible.
We are a business providing excellent customer service.
Here are some of the things we do to guarantee that our clients and their callers receive exceptional customer service:
- We require that all of our agents have backgrounds in customer service.
- All of our agents are required to go through our intense onsite training program and work under the supervision of another agent & supervisor before they are allowed to handle client accounts.
- We always (24/7/365) have a manager onsite to handle issues, complaints, confusion or escalations expeditiously.
- We record and log every call and we provide free unlimited access to these call recording via our customer web portal.