At AnswerFirst our management staff is split into four departments: Operations, Sales, Marketing and IT.  Each department is responsible for specific duties that are crucial to the success of the other departments and AnswerFirst, as a whole.  Through collaboration and focus these four departments are consistently successful at achieving our mission to provide the best customer service to our clients and our clients’ callers, in a timely fashion and as efficiently as possible. Our next few blog posts are going to be about the responsibilities of each of these four main departments and how they interact with each other to make AnswerFirst successful.

Our Operations Department is the front-line of our business; they are responsible for ensuring that we provide the best possible customer service experience to our clients and our clients’ customers.  This department is made up of Customer Service Professionals, Supervisors and Account Representatives; these team members each perform unique job functions but are closely integrated with each other.  Communication between team members is vital to the success of the entire Operations Department; department team members meet on a regular basis to develop new services for our clients, more efficient job procedures for our staff, and fun and inventive ways to keep our department enthusiastic and focused on providing excellent customer service.  Customer Service Professionals are the face of our business and deal with our clients’ customers directly.  They answer the phones, send emails, schedule appointments, take orders, provide instructions or guidance to callers and much more.  This team of 50 agents rely on each other to meet and maintain the expectations of our clients; they are solely responsible for the “AnswerFirst Experience.”  Supervisors manage our Customer Service Professionals and deal directly with clients when issues arise; they are also responsible for more complex account handling tasks and serve as leaders in the Operations Department. Our Account Representatives work with new clients to configure their accounts and assist them and their businesses with transitioning to AnswerFirst.  The entire Operations Department enjoys a fun family atmosphere while still meeting and maintaining the service level expected from our clients and their customers.  Operations works with all of the other managerial departments to refine the services that we offer and to implement new services.  Operations relies on IT to provide them with new and more efficient technologies and a secure and reliable infrastructure.  Operations also works with the Sales Department in transitioning new clients to AnswerFirst in a smooth and prompt manner.  The Operations Department is the core of AnswerFirst because this department provides the service that is AnswerFirst; without our Operations Department there is no service to offer our clients.

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” -Aristotle

For more information about AnswerFirst’s answering services and call center solutions, please visit our wesbite http://www.answerfirst.com or call us at 1-800-645-2616

AnswerFirst provides answering services and call center solutions to more than 1400 companies around the globe but what sets AnswerFirst apart from other services? Our call center is staffed with U.S. agents 24/7/365 and a manager onsite at all times so that our clients receive the same level of service that we provide their callers. We hope you enjoy this Blair Witch Project Parody about our call center (by Vivienne Brown http://www.VivienneBrown.com) Happy Halloween from AnswerFirst! http://www.answerfirst.com 1-800-645-2616

An answering service is more than just someone answering your calls, to your customer, we are your business.

Our business telephone answering services provide cost effective ways for businesses to handle after hour calls or calls that take place when your staff members are unavailable – live operator telephone answering service, virtual office and voice mail service are key components of our call center solutions. Our professional staff will insure your callers are greeted by a courteous and helpful voice and will insure you receive accurate messages in a timely manner.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry. Your messages may be delivered in a variety of ways: hold for call in, call out (to cell phone, home phone etc.), digital page, alpha-page, e-mail, fax each as taken, voice mailbox, fax summary and e-mail summary.

Also, all of our rates are 24/7 and include toll free access. Live Operator clients may additionally add voice mail options to either enhance their messaging capabilities or minimize their live operator costs. As soon as we receive the signed contract, setup forms and payment, your account will generally be activated within 72 hours. Emergency setup is available – additional fees apply.

AnswerFirst call center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledge-base and account information.

Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.

In our ever-changing world, the ability to access newer technologies can give your business the competitive advantage you need over the competition. Our commitment to constantly leverage these new technologies enables us to provide our clients with the advantage they need in today’s business climate.

AnswerFirst call center services are the perfect compliment for small or large businesses who find the cost of providing 24/7 live support prohibitive. Each of our CSR representatives has direct access to the Internet allowing access to your on-line problem tracking system, FAQs, knowledge-base and account information.

Sign-up for virtual receptionist services now. Whether yours is a professional, blue collar or internet business, AnswerFirst has a rate plan designed for your specific needs. Information gathering, class and seminar reservations, scheduling, catalog order taking, literature fulfillment, inventory control, order entry and credit card processing are all important components in our range of answering services. Each account is custom tailored and our commitment to providing high quality service at a fair price is why we are one of the fastest growing services in our industry.