IT Services Answering Service
Your clients need support at all hours of the day and night; that’s when we’re there.
Software companies, hardware resellers, internet service providers, hosting companies and other businesses in the information technology industries need reliable full-time support. AnswerFirst’s call center is staffed 24/7/365 with professionally trained U.S. agents that have the expertise to handle IT support calls efficiently and as if they work for your company; your callers will get the IT support that they need in a timely fashion and they’ll never know they spoke to your answering service.
Here are some of the professional IT support services that our agents are trained to provide:
- IT Support Services: Superior customer support is crucial to the success of any business in the information technology industries. Our agents can assist your customers in a variety of ways including trouble ticket logging (via your web portal), trouble ticket status updates, password recovery and reset assistance, provisioning of software registration keys and more.
- Technical Support: Our agents are professionally trained to listen to your customers’ issues with patience and respect while documenting their complaints in detail. You can rest easy knowing that your customers are receiving the customer service and support they deserve.
- Help Desk Administration: Post purchase customer service is a crucial element of your relationships with your customers.
- Software Provider Support Services: AnswerFirst agents are available 24/7/365 to provide your customers with the post-sale support that they require.
Benefits of Using Our IT Support Answering Services
- Your calls are always answered by a live operator.
- Your customers are greeted according to your specifications.
- Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, PDA, fax, paging or voice mail.
- You only pay when we answer your customers’ calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
Why Our IT Services Answering Service Is Superior
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. agents 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our agents are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.