Medical & Physicians Answering Services
Responding to your patients’ calls in a prompt, professional and accurate manner is crucial.
We provide answering services for doctors, dentists, hospitals, medical centers, doctors’ offices, dental centers and many other businesses in the medical field. When you team up with Affordable Answering Service you receive the following important contact center and medical answering services:
- Surgeon/Doctor Paging & Messaging Services: No matter what time of day or night we can handle urgent call transfers, call screening and basic messaging promptly, efficiently and professionally.
- Trauma Alert Estimated Time of Arrival: We handle calls to doctors and facilities from en-route emergency vehicles with patients in critical condition.
- Urgent Call Services: Emergency call services including handling after-hours emergency paging, STAT calls, doctor-to-doctor calls, lab results and more.
- Emergency & Non-Emergency Patient Calls: Our professionally trained agents can handle all of your patients’ phone calls regardless of how time sensitive they are.
- Appointment Scheduling:
- Non-Emergency Call Services: Doctor-to-doctor, lab results, post-op and more.
*Customized protocols for ER and routine call triage and dispatch.
Benefits of Using Our Medical Answering Services
- Your calls are always answered by a live operator.
- Your patients are greeted according to your specifications.
- Your messages are delivered via whatever method(s) you choose: via text message, email, cell phone, PDA, fax, paging or voice mail.
- You only pay when we answer your patients’ calls. We don’t bill for minutes that you don’t use and you automatically receive discounts when your call volume increases.
Why Our Medical Answering Services Are Superior
- We do not outsource. Our call center is located in the U.S. and staffed with live U.S. agents 24/7/365.
- We always have management onsite so that any account issues are handled in an expedited manner.
- Our agents are required to have a background in customer service and to complete our intensive in-house training programming.
- We handle your calls and messages according to your specifications.